International
Hospitality
Conference
Paяadoxes
  • Loosing direct bookings? - Find out about tools to avoid this!
  • Do not know how to promote your hotel? - Learn about new marketing strategies!
  • Want to impress your guests? - Hear about customized WOW service! 
  • Getting no revenue from the bar? - Learn how to make your bar a money-making local attraction!
  • Starting a hotel? - Find out about unsual trends and solutions in construction and design!
  • Loosing direct bookings? - Find out about tools to avoid this!
  • Do not know how to promote your hotel? - Learn about new marketing strategies!
  • Want to impress your guests? - Hear about customized WOW service! 
  • Getting no revenue from the bar? - Learn how to make your bar a money-making local attraction!
  • Starting a hotel? - Find out about unsual trends and solutions in constraction and design!
350+ delegates350+ delegates
350+ delegates
8 speakers8 speakers
8 speakers
10+ countries10+ countries
10+ countries
7+ hours of useful content7+ hours of useful content
7+ hours of useful content

Who attends?

  • Hotel owners and GMs
  • Marketing and Sales directors
  • F&B managers
  • Hospitality suppliers
  • Potential investors

Why attend?

  • Learn from international experts
  • Get inspired by real cases
  • Discover the latest trends in hospitality
  • Make lasting connections that count
Philip  Bischoff
Philip
Bischoff
Four Seasons Hotel, Germany
Alexei  Matouchkine
Alexei
Matouchkine
Booking.com, France
Janusz  Mitulski
Janusz
Mitulski
Marriott International, Poland
Jakub  Malec
Jakub
Malec
AccorHotels, Poland
Ivana Neskovic
Ivana
Neskovic
STR Global, United Kingdom
Magdy Attalla
Magdy
Attalla
Business & Hotel Management School, Switzerland
Thomas Bangert
Thomas
Bangert
The Bangert Consultancy, United Kingdom
Beat Fornano
Beat
Fornano
Design Hotels™, Germany
Iryna  Sidletska
Iryna
Sidletska
Premier Hotels and Resorts, Ukraine
Philip  Bischoff
Philip
Bischoff
13:30-14:20
Hotel bar management. Taking a risk when planning and operating a new concept. How one bar can change a mindset.
Beverage Manager & Beverage Ambassador APAC
Philip Bischoff
Beverage Manager & Beverage Ambassador APAC
Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River.

His first professional stint was as a bartender at the Felix Club Restaurant, which provided him with travel opportunities and greater exposure to the cocktail scene; eventually leading him to Switzerland for a year in 2006, before returning to Germany in 2007.

Philip Bischoff joined Regent Singapore, A Four Seasons Hotel in 2015 as Bar Manager of the Hotel’s award-winning bar, Manhattan, overseeing all bar operations; with a focus on enhancing the beverage programme for the outlet and elevating the overall guest experience.

Now, as the beverage manager of the new Four Seasons Hotel and Private Residences Bangkok at Phraya River, Philip will be a part of opening team and he will be the Beverage Manager of the hotel, overlooking and working with the teams at several restaurants and bars to create great experiences for the guests. From a lobby lounge over in room dinning and banquet, to pool bar, restaurants and destination bar - numerous projects, opportunities and responsibilities. When not being in Bangkok, he will have the chance to work with the teams at the Four Seasons Hotels and Resorts in APAC (Australia, Indonesia, India, Malaysia, Singapore, Maldives and Thailand) together and look into the beverage programs (step by step).

Alexei  Matouchkine
Alexei
Matouchkine
17:20-18:10
The future of online booking. How the industry and consumer behavior is changing?
Regional manager, СEE
Alexeï Matouchkine is heading Booking.com Partner Services in Eastern Europe - from the Czech Republic to Russia, including Ukraine, Baltic States and Georgia. Under his leadership, local teams have been experiencing a tremendous growth and were happy to see an increase in Partner satisfaction. Being closely in contact with headquarters in Amsterdam, a crucial part of his role is to make sure the company's big picture and strategy is known and shared within local offices.
Before taking this opportunity in early 2017, he was Managing Director at Dreamlines, a leading cruise OTA based in Hamburg, Germany, and led it from start-up to market leader positions in Russia, Italy and France.

Prior to these responsibilities in online travel industry, Alexeï held different Director positions in fashion retail - among others, launched the French clothing brand "Kiabi" in Russia.
Alexeï graduated from Ecole Polytechnique in Paris and has been working as a Strategy Consultant in Paris until 2009.
Janusz  Mitulski
Janusz
Mitulski
11:20-12:10
HOTEL MARKETING PARADOX: UNCONVENTIONAL APPROACHES IN DEVELOPING AND PROMOTING A HOTEL
Director, International Hotel Development for CEE
Janusz joined Marriott International in March 2015 to develop the brands both through franchise and management in Poland, Czech Republic, Slovakia and the Baltic Countries.

Till March 2015 he was a partner in hotel consulting team in Horwath HTL in Poland. Before he joined the consulting, he worked for seven years in Qubus Hotel chain. He was a general manager of two hotels, and then Director of Sales and Marketing in the headquarter of the chain in Poland.

He has been active in hotel industry for almost 20 years. He has extensive strategic and operational experience gained in the growing Polish and CEE hotel market.

Janusz Mitulski is a graduate of the Faculty of Law and Administration at Adam Mickiewicz University in Poznań and studied MBA at the University of Economics in Poznań. He is also a Member of the Royal Institute of Chartered Surveyors (MRICS).
Jakub  Malec
Jakub
Malec
12:40-13:30
RETHINKING THE BUFFET: 5 THINGS HOTELS CAN DO TO INCREASE REVENUE
Executive chef
Jakub Emanuel Malec - Kitchen Chef with international background working in Spain, Argentina and France, for last 15 years associated with Orbis hotel group and AccorHotels in Poland. Executive Chef at Novotel Warsaw Centrum and Warsaw Market Place. Jakub is in charge of kitchen, stewarding and purchasing department in this сentrally located 742-room flagship hotel. He is also responsible for menu engineering and offers for whole Novotel chain in Poland. Proponent of philosophy of zero waste, who introduced a comprehensive program to fight against food waste in his hotel, achieving 52% reduction result.
Ivana Neskovic
Ivana
Neskovic
10:30-11:20
KEY MARKET INDICATORS OF THE HOTEL INDUSTRY IN EUROPE IN 2018. EUROPEAN & UKRAINIAN HOTEL PERFORMANCE & OUTLOOK
Senior Account Manager STR Global, EMEA region
Ivana Neskovic is Senior Account Manager in STR, based in London, UK. Having commenced studies of tourism management in her home city of Belgrade, she continued her education in England obtaining master’s degree in Marketing in Tourism from University of Surrey. Since then she has worked in travel and hospitality industry and her career is blend of different experiences in destination marketing and management, project management, event organization and finally research, benchmarking and consulting. She has joined STR 4 years ago and currently leads a team of Regional Account Managers for entire EMEA region.
Magdy Attalla
Magdy
Attalla
16:00-16:50
Creating WOW Moments for Your Guest
Regional Director, B.H.M.S. (Business & Hotel Management School)
A marketing consultant and an educator with over 20 years of teaching and consulting experience in prestigious Swiss Hotel and Business Schools as well as British and American Universities. He was an adjunct professor at SBS Swiss Business School, Florida International University, Schiller International University, IHTTI School of Hotel Management, IMI University Centre and Glion Institute of Higher Education. In addition, he has over 15 years of managerial and marketing experience in luxury hotels, resorts and tour operators in the Middle East and Switzerland. He is a graduate of SSTH Swiss School of Tourism & Hospitality and holds a joint M.Sc. degree with the Imperial College of London. He is pursuing his Doctor of Business Administration degree (DBA) at Heriot-Watt University with a specialization in services marketing.Bangert Consultancy (Independent digital media and IoT consultancy).
Thomas Bangert
Thomas
Bangert
17:20-18:10
HOSPITALITY DIGITAL MARKETING TRENDS IN 2019. HOW TO AVOID LOOSING DIRECT BOOKINGS?
CEO
Thomas Bangert started working in the travel media industry in 2000 for a little start up called Ifyoutravel, a part of the multimedia branch of LVMH.

He transferred to Ifyoutravel’s headquarter in London late 2001 and shortly after that, Ifyoutravel was acquired by the Online Travel Corporation (OTC). OTC was then acquired by lastminute.com and later by Travelocity (Sabre).

From Commercial Manager, to Supply Sales Director, Thomas moved on to become the Media Director for Northern Europe for lastminute.com.

In April 2011 he moved to TripAdvisor where he was the Director Display EU. Thomas had direct reports all over Europe working with both clients directly as well as media agencies and trading desks to provide both the advertiser as well as the TripAdvisor user with the most relevant ad at the right time in the contextually most appropriate environment. In 2017 Thomas founded The Bangert Consultancy (Independent digital media and IoT consultancy)
Beat Fornano
Beat
Fornano
15:10-16:00
TRADITIONAL APPROACH VS UNCONVENTIONAL DESIGN SOLUTIONS FOR HOTELS
Area Director of Portfolio Development
Beat Fornaro is Area Director of Portfolio Development for Design Hotels™. He is responsible for the curation of the hand-picked portfolio of one-of-a-kind properties across Europe, the Middle East and Africa. With his multidisciplinary background of 15 years in hospitality and tourism. Beat held positions in the US, Europe and Sub-Saharan Africa. He is passionate about forward-thinking hotel concepts that engage local culture with international hotel standards to create exceptional guest experiences. In his role, he looks for hoteliers who act as elicitors for the guest’s personal enrichment.
Iryna  Sidletska
Iryna
Sidletska
Moderator
CEO

Iryna Sidletska,
CEO at the hotel operator Premier Hotels and Resorts

• 15 years of experience of managing the largest hotel operator Premier Hotels and Resorts
• Over 5 years of experience in different senior positions in operational departments (Front Office, Sales and Marketing) in such hotels as «Oreanda» (Yalta), «Premier Palace» (Kyiv)

Professional trainings:
2000 – International Exchange Program at Erasmus School (The Netherlands)
2008 – Professional Development Program School of Hotel Administration, Cornell University (Brussels)
2010 - SABIT at the US Department of Commerce (Washington-Atlanta-Chicago)
• 2014 – Professional Development Program, Cornell (Ithaca, New York)
• Member of the Alumni Club, School of Hotel Administration, Cornell University (Ithaca, New York)
• Honorary member of the Association of Hotel Unions and Hotels of Ukrainian Cities
• Member of the Ukrainian Tourism Academy
• Leading expert of industry-related periodic editions
• Visiting professor at specialized higher educational institutions of Ukraine, lecturer at Higher School of Hotel Business
Professional quote: «A perfect hotel is the one where everybody is happy: guests, staff and the owner. Our aim is to create all necessary conditions for this purpose»
Speakers 2018
8.30-10.00REGISTRATION
9:00 -10:00 SPEED NETWORKING
8.30-10.00REGISTRATION
9:00 -10:00 SPEED NETWORKING
Business speed networking allows you to increase the efficiency of any business event at times. Minimum of time - maximum of useful and new contacts!

This year, this format will again become a part of the International Hospitality Conference 2019. And in just an hour you will be able to get acquainted with the maximum number of participants at the event and determine with whom you would like to continue business communication during the conference, and with whom - make an appointment later.
10:00-10:30GUEST SEATING. WELCOME SPEECH
Ivana Neskovic
10:30-11:20
Ivana
Neskovic
Senior manager EMEA
STR Global, United Kingdom
KEY MARKET INDICATORS OF THE HOTEL INDUSTRY IN EUROPE IN 2018. EUROPEAN & UKRAINIAN HOTEL PERFORMANCE & OUTLOOK.


Janusz Mitulski
11:20-12:10
Janusz
Mitulski
Director, International Hotel Development for Central & Eastern Europe
Marriott International, Poland
HOTEL MARKETING PARADOX: UNCONVENTIONAL APPROACHES IN DEVELOPING AND PROMOTING A HOTEL

12:10-12:40COFFEE BREAK
 Jakub  Malec
12:40-13:30
Jakub
Malec
Executive Chef
AccorHotels, Poland
RETHINKING THE BUFFET: 5 THINGS HOTELS CAN DO TO INCREASE REVENUE
Philip Bischoff
13:30-14:20
Philip
Bischoff
Beverage Manager & Beverage Ambassador APAC
Four Seasons Hotel, Germany
HOTEL BAR MANAGEMENT. TAKING A RISK WHEN PLANNING AND OPERATING A NEW CONCEPT. HOW ONE BAR CAN CHANGE A MINDSET.
14:20-15:10COFFEE BREAK
Beat Fornaro
15:10-16:00
Beat
Fornaro
Area Director of Portfolio Development
Design Hotels™, Germany
TRADITIONAL APPROACH VS UNCONVENTIONAL DESIGN SOLUTIONS FOR HOTELS
Magdy Attala
16:00-16:50
Magdy
Attala
Regional director
B.H.M.S. Business & Hotel Management School, Switzerland
CREATING WOW MOMENTS FOR YOUR GUEST
16:50-17:20COFFEE BREAK
Alexei  Matouchkine
17:20-18:10
Alexei
Matouchkine
Regional director
Booking.com, France
THE FUTURE OF ONLINE BOOKING. HOW THE INDUSTRY AND CONSUMER BEHAVIOR IS CHANGING?
Thomas  Bangert
18:10-19:00
Thomas
Bangert
CEO
The Bangert Consultancy, United Kingdom
HOSPITALITY DIGITAL MARKETING TRENDS IN 2019. HOW TO AVOID LOOSING DIRECT BOOKINGS?
19:30EVENING COCKTAIL
10:00-10:30GUEST SEATING. WELCOME SPEECH
Janusz Mitulski
11:20-12:10
Janusz
Mitulski
Director, International Hotel Development for Central & Eastern Europe
Marriott International, Poland
HOTEL MARKETING PARADOX: UNCONVENTIONAL APPROACHES IN DEVELOPING AND PROMOTING A HOTEL

 Jakub  Malec
12:40-13:30
Jakub
Malec
Executive Chef
AccorHotels, Poland
RETHINKING THE BUFFET: 5 THINGS HOTELS CAN DO TO INCREASE REVENUE
14:20-15:10COFFEE BREAK
Magdy Attala
16:00-16:50
Magdy
Attala
Regional director
B.H.M.S. Business & Hotel Management School, Switzerland
CREATING WOW MOMENTS FOR YOUR GUEST
Alexei  Matouchkine
17:20-18:10
Alexei
Matouchkine
Regional director
Booking.com, France
THE FUTURE OF ONLINE BOOKING. HOW THE INDUSTRY AND CONSUMER BEHAVIOR IS CHANGING?
19:30EVENING COCKTAIL
Ivana Neskovic
10:30-11:20
Ivana
Neskovic
Senior manager EMEA
STR Global, United Kingdom
KEY MARKET INDICATORS OF THE HOTEL INDUSTRY IN EUROPE IN 2018. EUROPEAN & UKRAINIAN HOTEL PERFORMANCE & OUTLOOK.


12:10-12:40COFFEE BREAK
Philip Bischoff
13:30-14:20
Philip
Bischoff
Beverage Manager & Beverage Ambassador APAC
Four Seasons Hotel, Germany
HOTEL BAR MANAGEMENT. TAKING A RISK WHEN PLANNING AND OPERATING A NEW CONCEPT. HOW ONE BAR CAN CHANGE A MINDSET.
Beat Fornaro
15:10-16:00
Beat
Fornaro
Area Director of Portfolio Development
Design Hotels™, Germany
TRADITIONAL APPROACH VS UNCONVENTIONAL DESIGN SOLUTIONS FOR HOTELS
16:50-17:20COFFEE BREAK
Thomas  Bangert
18:10-19:00
Thomas
Bangert
CEO
The Bangert Consultancy, United Kingdom
HOSPITALITY DIGITAL MARKETING TRENDS IN 2019. HOW TO AVOID LOOSING DIRECT BOOKINGS?

Before the conference, from 9:00 am to 10:00 am, we will conduct 60-minute Business speed networking.


How it works?
100 - 150 participants within an hour will be able to briefly tell about themselves and their business to each other. We ask participants to come up with a short 60-second presentation, in which they will briefly tell about themselves and their activities. And also take themselves a sufficient number of business cards.


Benefits of participation:
- The main goal of Business speed networking is to meet as many people as possible in the shortest possible time.
- a short acquaintance can help decide with whom you could continue business communication during the conference or make an appointment later.
- increases the efficiency of your time spent at the conference.
- people are more open to cooperation with those whom they previously met in a welcoming atmosphere.
- removes the awkwardness of the first contact, a simple and easy way to form new business acquaintances.


st 44st 79st 75

Key points:
- Global and European Hotel Performance Overview for 2018
- Regional Hotel Performance Analysis (more in-depth analysis on the regional performance) for 2018
- Spotlight on Ukraine
Kiev and Lviv Performance overview
Ukraine destination perception survey analysis
- Forecast / Pipeline
Key points:
- Moxy brand development
- Unusual approaches in promoting a brand

Key points

The presentations will contain information on what hotels owners need to change or rethink to increase revenue. 5 areas are:
• Food cost
• Sales
• Menu building
• Marketing
• Food waste
Key points:

1) Introduction of the last two hotel bar engagements (Hotel Amano 2009-2014 and the Regent Singapore - formerly A Four Seasons Hotel)
2) Best Practice Example “Manhattan Bar”
costs (from initial budget to final costs)
development of customers, revenue, manning etc.
challenges - local work market (permits, staff, culture) and it’s affect on business,
importance of salaries
opportunities (people, product, profit)
3) Career Opportunity
from Bartender to Bar Manager (No Hotel Management School - Learning by doing - good or bad?) to APAC Beverage Ambassador
(One bar’s impact on the mindset of a whole company)

Key points

The presentation will focus on creating WOW moments to elevate the guest experience to new levels. It will be divided into 3 areas according to the following:
- Pre-arrival WOW moments
- Upon arrival and during stay WOW moments
- Post-departure WOW moments
Standart
‘Standard’ seating
Speed networking*
(Only for hoteliers and official partners of the conference)
Coffee breaks
Conference materials
Simultaneous translation
4000 UAH (11/02-20/02)
4500 UAH (21/02-23/02)
Buy
Business
‘Business’ seating
Speed networking*
(Only for hoteliers and official partners of the conference)
Coffee breaks
Simultaneous translation
Speakers' presentations
Cocktail reception in b-hush bar
Branded notebook with key takeaways
5500 UAH (11/02-20/02)
6000 UAH (21/02-23/02)
Buy

Get acquainted with as many potential partners as possible in the shortest amount of time.
Only for hoteliers and official partners of the conference.

International Hospitality Conference brings together owners and top management of the hotels, key people of the industry, mass media as well as hotel operators, hospitality suppliers and consultants. It enables partners to be widely advertised within the Conference.
Business opportunities:
- Acquire new contacts with key decision-makers of hospitality industry
- Be represented in all advertisements and publications related to the event throughout the PR campaign before, during and after the event
- Present company or product to vast amount of potential clients at the event
- Be represented in the promotional materials of the Awards
One of the principal tasks of the project is to develop a unique platform for cooperation, establishing new contacts and brand promotion among potential customers.